Returns, Exchanges, and Refund Policy

Last reviewed: 5 June 2026

This Policy explains how Bharat Artifacts reviews return, exchange, damage, replacement, and refund requests.

1. Eligibility Window

Eligible requests must be submitted from your account after delivery and within the return window shown on the product page or checkout communication. Some handmade, customised, final-sale, hygiene-sensitive, oversized, commissioned, or made-to-order products may not be eligible unless they arrive damaged or incorrect.

2. Mandatory Unboxing Video

A valid product unboxing video is required for every return, exchange, damage claim, replacement, or refund request. The video must clearly show the sealed package before opening, the complete opening process, packaging condition, and the product condition. The video must be continuous, clear, and relevant to the order.

If a valid unboxing video is not provided, the request will be rejected. We may also reject requests where the video is edited, incomplete, unclear, late, unrelated, or inconsistent with the claim.

3. Required Photos

The return form may require four product photos. These photos help our support team and artisans understand the issue, but photos alone do not replace the mandatory unboxing video.

4. Review Process

After submission, our team reviews the order, evidence, product type, delivery status, and customer notes. We may contact you for more information. Approval is not automatic and depends on evidence quality and policy eligibility.

5. Return Pickup and Product Condition

Approved returns must be handed over in the original or equivalent protective packaging, with tags, certificates, invoices, accessories, and inserts where applicable. Items damaged after delivery because of use, mishandling, installation, cleaning, or repacking may be rejected.

6. Exchanges

Exchanges depend on stock availability. If the same product is unavailable, we may offer a replacement, store credit, or refund where eligible.

7. Refunds

Approved refunds are processed after the returned item is received and inspected. Refund timing depends on the payment method and banking partners. Shipping, gift wrap, duties, or handling charges may be non-refundable where permitted.

8. Customer Media Retention

Customer-uploaded return and exchange photos or videos are retained only for review and are removed from active database records after 48 hours, unless limited retention is required for fraud prevention, disputes, legal compliance, or accounting.

9. Abuse and False Claims

We may reject requests, suspend return privileges, or take further action if we identify false claims, altered evidence, repeated abuse, or behaviour intended to misuse the policy.

10. Contact

For help, use the support options on your order page or email support@bharatartifacts.com with your order number.